Transaction Svs Rep 5 Job opening in Citi, (Chennai, Tamil Nadu)

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Job Details
Company Name :
Company Location :
Chennai, Tamil Nadu
Job Position :
Transaction Svs Rep 5
Job Category : Jobs in Chennai

Job Description :
1. Process customer instructions
2. Track and Work within the required productivity and error limit
3. Manage different work queues and assist with the production of department MIS and reporting
4. Key Metrics Reporting
1. Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required.
2. Follow through tasks and take ownership to ensure they are completed to the required standards
3. Adhere to policies, standard framework decided stated by the company to meet client need
4. Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriate.
1. Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
2. Timely and accurate processing and customer resolution
3. Timely escalation on incomplete/delayed processing
Education: Bachelor’s/MBA
1. Graduate with minimum 3 years of experience in banking operations
2. Exposure to Funds Transfer/Loans/Investment Operations would be preferred.
3. Exposure to AML and KYC documentation would be an added advantage.
1. Flexibility to work in different shifts (early morning & late night) as per requirement of different APAC country time zones & holiday calendar. Rotating shift with work on Saturday/Sundays with 5 day work week schedule.
2. Excellent written and spoken English skills.
3. Strong and proficient in knowledge source to help guide and navigate associates.
4. Extensive knowledge of risk & controls to resolve first level escalated inquiries.
5. Proficiency in typing
6. Demonstrates collaborative competency

Job Family Group: Operations – Transaction Services

Job Family: Transaction Capture Services

Time Type: Part time

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