Team Member-Admin CRM-QIG Job opening in HDFC Bank, (Mumbai, Maharashtra)

Hi, Looking for a New Job? certificatesiq.in is one stop place for searching new job openings.
We got a new job details in HDFC Bank & they are Hiring Candidates for Team Member-Admin CRM-QIG

Job Details
Company Name :
HDFC Bank
Company Location :
Mumbai, Maharashtra
Job Position :
Team Member-Admin CRM-QIG
Job Category : Jobs in Mumbai

Job Description :
Job Description
Regulatory Reporting Will be responsible for preparation and analysis of quarterly/ annual submissions on Complaints and reports to regulators Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board.
Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Group head for review and inputs.
Will be responsible for preparation of monthly reports on complaints and TAT performance to all Business Heads and Group Heads Will be responsible for preparation of Annual reports to Finance and quarterly reports to ICAAP team CRM Analysis Will be responsible for end to end assessment on quality of CRM closure and loggers to ensure improvement in these parameters.
BO Desk Will be responsible for daily/ weekly tracking of pending Banking Ombudsman (BO) maintainable/ non-maintainable cases, closure TAT, Advisories received from BO and implementation status.
Will ensure MIS on Internal Ombudsman(IO) & Nodal Officer stand change, Complaint review Panel, Nodal Officers metric file.
Admin CRM Will be responsible to action all mails received in Admin-CRM ID on time and with accuracy Will be responsible for fixing ownership of CRM calls.
CRM System maintenance Will be responsible for driving CRM enhancements in coordination with IT team.
Will be ensuring close monitoring of system issues and immediate solution.
Skills
Banking Product & Process Knowledge
Analytical skills and MS office proficiency
Communication

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as webeservices.co

Similar Posts

Leave a Reply

Your email address will not be published.