Support Executive Job opening in identixweb, (Surat, Gujarat)

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We got a new job details in identixweb & they are Hiring Candidates for Support Executive

Job Details
Company Name :
Company Location :
Surat, Gujarat
Job Position :
Support Executive
Job Category : Jobs in Surat

Job Description :
Job Description

We have a Support Executive job vacancy at Surat. We need a talented Software Support Executive for solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers.
From problem identification to full resolution, you will own and manage the customer experience over the call and web. If you find yourself the best fit for this vacancy, you can apply for this job.

Roles & Responsibilities
Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for iDentixweb Pvt. Ltd.
Customer support on live chat, call, mail and remote session
Product Training to clients
Bind to achieve 100% customer satisfaction for support provided to them
Should have knowledge on email, web application, e-commerce
Identifying and resolving technical issues
Providing technical support to clients when required
Managing ticketed query system
Self-motivated, ready to go for working in rotational shift, overtime
Must have enthusiasm and hunger to learn the things related to work, proactive for self-training
Should provide high availability as and when required
Doing troubleshooting and solving queries
Taking customer’s feedback
Customer satisfaction and retention
Maintaining proper records of your work
Must have good verbal and written communication in English
HTML, CSS and Javascript knowledge beneficial
1 to 3 years

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