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We got a new job details in Oracle & they are Hiring Candidates for Services Renewal Representative III
Company Name : Oracle
Company Location : Noida, Uttar Pradesh
Job Position : Services Renewal Representative III
Job Category : Jobs in Faridabad
Job Description :
Drive the renewal of Oracle’s contracts to existing customers.
Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle’s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
5-8 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. May have project lead role.
Manages renewals process for a defined territory
Should retain customers and grow contracts by Upselling
Ensure timely support renewals for small to medium-sized customers in assigned territory
Organize Customer Onboarding and Customer Success Programs
Provides management with performance feedback
First-line management contact for customer escalations
Serves as a resource to other organizations for process and policy questions
Troubleshoots problems and escalates as necessary
Assists in key indicator reporting and trend analysis
Educates customers on e-business practices and any associated contractual implications
Ensures customer awareness and understanding of the applicable elements of the Support portfolio
Responsible for meeting productivity requirements on outbound calls for renewals
Manages exceptions for customers with issues that may delay or inhibit renewals
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