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We got a new job details in UKG (Ultimate Kronos Group) & they are Hiring Candidates for Services and Support Associate III
Company Name : UKG (Ultimate Kronos Group)
Company Location : Noida, Uttar Pradesh
Job Position : Services and Support Associate III
Job Category : Jobs in NCR
Job Description :
Description & Qualifications
Description The Senior Workforce Planning Analyst provides insights on improving business processes around workforce management and partnering with the business on altering processes to enhance the Ukrew and customer experience. Serving as a lead within the Workforce Optimization team to provide and support real-time activities, capacity planning, and ensure staffing levels coincide with contact center projections.
Responsible for capacity planning of operational resources.
Assigns personnel based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and internal customers
Build strong partnership/network relationships across the business to provide the highest levels of customer service
Provide various information / data to aid in operational effectiveness, identifying trends and opportunities for improvement.
Managing a variety of projects including, but not limited to; standardization of best practices across services workstream, root cause analysis, design, process improvement, and protentional technology changes.
Real-time load balancing to fulfill operational objectives (Cases, Calls & Chats)
Daily capacity vs plan
Monitoring of real-time KPI’s
Monitor adherence to schedule
Provide periodic reports. Real time and historical, containing performance data to support operations management Maintain and produce accurate long-term capacity plans in a multi-site, multi-skill environment.
Strong ability to analyze strategic initiatives and long-term impacts on staffing plans / forecasts.
Establishing and maintaining strong relationships with key operational and support partners.
Company Overview Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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