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We got a new job details in Freshworks & they are Hiring Candidates for Sales Assistant
Company Name : Freshworks
Company Location : Chennai, Tamil Nadu
Job Position : Sales Assistant
Job Category : Jobs in Chennai
Job Description :
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies – from startups to public companies – around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Coordinating with Order Management Group (OMG) for handling small agent deals
Coordinating with the Billing and deals desk team for invoicing queries, raising tickets, and preparing SOF/COFs on behalf of sales reps & communicating with the customers. Act as a single POC for all the CRM, Legal, DD, & Finance related questions
Finding the old contract/SOF/information related to subscription terms (email confirmations in some cases)
Owning all the upgrades related to omnichannel end-to-end and all the contractual changes that do not involve MRR changes
Order Processing and other Transactional tasks
Chasing individuals on Untouched Leads
Regularly tracking ABM and other campaigns like Renewal campaigns, etc.
Manage vendor contracts such as Crown Commercials and Stotles
Compile, analyze and report on sales data
Initiate or actively participate in continuous improvement projects to align and simplify sales-related internal processes, and to improve sales teams’ efficiency.
Help with commissions calculations and queries
Assisting with CRM accuracy & corrections
2+ years of experience.
Bachelor’s degree required.
Possessing a customer service mentality and knowledge of appropriate organizational strategy to support and be successful.
Results-oriented and action-driven
Excellent written and verbal communication skills.
Possess strong Excel, SQL & PowerBI Knowledge
At least one year of experience in roles that involve effective communication of changes to a large audience with absolute clarity.
Exceptional interpersonal skills.
The ability to drive clearly defined GTM strategies.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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