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We got a new job details in Asteria Aerospace & they are Hiring Candidates for RPAS Training Executive
Company Name : Asteria Aerospace
Company Location : Bengaluru, Karnataka
Job Position : RPAS Training Executive
Job Category : Jobs in Bengaluru
Job Description :
Asteria is Looking forward to hiring a customer support engineer who will be involved in customer relations activities. the individual must mainly incorporate pre-delivery & post-delivery acceptance testing, and RPAS Training of Asteria’s products, that are used in various applications such as aerial surveillance & Security, Agriculture, Mapping, Industrial inspection, etc. The target is to ensure excellent service standards and maintain high customer satisfaction.
Perform Inspection/Factory acceptance testing of Asteria’s product before delivering it to the end customer.
Responsible for Product Delivery, On-site Acceptance & testing of delivered Asteria’s product.
Incorporate RPAS Training program to all our end customers (Internal + External)
Explain the product benefits and enhanced specifications of the system to the customer.
Periodic visit to customer location for onsite reviews of delivered asteria’s product.
Recommend potential products or services to management by collecting customer information/feedback and analyzing customer needs, prepare product or service reports by collecting & analyzing customer information.
Suggest new solutions that will improve product quality and performance.
Responsible for preparing & maintaining relevant documents such as product manuals, Factory Acceptance Test (FAT), Site Acceptance Test (SAT), RPAS Training Program, checklists, etc.
Address the proper people to solve the problems in case of issues/errors.
Improve process and way of working which are beneficial for both our organization and the customer.
Responsible for timely delivery of orders & should be capable of processing and controlling urgent orders.
Understanding the capabilities of the products and helping to troubleshoot the issue faced by the customer
Incorporate in timely delivery of service systems and help the team in terms of flight testing, debugging, and troubleshooting of the systems.
Responsible for taking matured self-decision during any crucial activities and providing clarification for the same.
Adhere to company rules and regulations.
Inform on the workload and completion status on a weekly basis.
Report work status through proper documentation as per organizational standards.
Intimate the problems that cannot be resolved at the field level with reason.
Report 100 % status of activities performed on-site and reason for issue/ difficulties faced for completing the activities if any!
Engineering in Mechanical/Aeronautical/Aerospace or equivalent.
Experience: 2+ years
Desired Skills & Characteristics:
Should have good verbal communication skills.
Should be flexible enough to relocate anywhere in India (PAN India)
Should have great fluency in Hindi & English Languages.
Should be very flexible in traveling for onsite deliveries & training program as the job expects 80% travel throughout the year.
The individual must have attention to detail, logical thinking, and the ability to execute the activities as per asteria standards.
The individual should be good at following instructions and work collaboratively with a diverse team.
The individual must exhibit good customer service attribute-courtesy, problem-solving, reliability, and good decision-making skill.
The individual must stay abreast with technology changes and demonstrate strong technical expertise.
The individual shall be flexible during working hours based on the work assignments.
The individual shall be patient, empathetic, and passionately communicative.
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