Receptionist Job opening in World Bank Group, (New Delhi, Delhi)

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We got a new job details in World Bank Group & they are Hiring Candidates for Receptionist

Job Details
Company Name :
World Bank Group
Company Location :
New Delhi, Delhi
Job Position :
Job Category : Jobs in Delhi

Job Description :
Job #:



World Bank


Administration/Office Support



Term Duration:

2 years

Recruitment Type:

Local Recruitment


New Delhi,India

Required Language(s):


Preferred Language(s):

Closing Date:

5/12/2022 (MM/DD/YYYY) at 11:59pm UTC


Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

The World Bank has been supporting India in developing and delivering appropriate solutions to the country. Currently, The World Bank’s operation in India includes support to the reform and development agenda of the country on urban and transport infrastructure, rural development and community livelihoods, human development, climate change and disaster risk management and finance and private sector. The current active World Bank portfolio in India comprises 93 projects with a total net commitment value of approximately US$19.3 billion.

The World Bank’s India Country Management Unit (CMU) is seeking a highly organized, energized and experienced professional, to support the India Program as Receptionist based in the World Bank New Delhi Office. The selected candidate will work in a multi-disciplinary team environment and will carry out a full range of operational and administrative support across various Global Practices and Cross Support Teams in the India Office.

Please note that this is a country office position in India subject to Local Recruitment under the New Delhi India Compensation Plan. If a staff member holding an HQ/ International Position is selected into this Position, then the staff member would convert to a Local Appointment (i.e., a local salary and no expatriate benefits.)
The New Delhi Country Office of the World Bank is one of the Word Banks’ largest country offices with approximately 258 full time staff and many other consultants, temporary staff, and contractors. The Country Director and the Operations Manager are responsible for the overseeing the operations of the overall India program as well as the management of the New Country Office including ensuring safety of the staff and the efficient use of resources and assets.


Maintains and supports an effective and smooth interface between the NDO and the external business community. Handle telephone calls, receive visitors, supervises the front office area, assignment of messengers and manages vehicle duties for business meetings & other requirements as per policy, whenever required.

Duties and Responsibilities:

Receive visitors and answer queries in a polite and meaningful manner also ensure security procedures are followed
Receive and respond to incoming telephone calls. Liaise between the external community and the relevant units. Handle and report any anomalies in the communication systems.
Check and verify telephone bills and segregate records of official and personal calls;
Manage service portal for transportation request from Staff for various official purpose.
Allocate duties to drivers and messengers as per requirements.
Maintain leave & attendance record for drivers and messengers and monitor their Overtime
Handle incoming mails & documents by couriers and diplomatic pouch and ensure quick and timely distribution of these mails.
Prioritize and sort mail for dispatch by couriers and pouch. Maintain and update log for confirmation of delivery and payments etc. Also verify invoices when received.
Maintain directory of names and addresses of staff, relevant businesses and individuals & emergency contacts
Coordinate for payment of courier, telephone and utility bills. File relevant documents and bills.
Carry out full range of office support work, including executing processes and monitoring schedules related to their team’s/unit’s products and tasks
Maintains up to date project and other files in the official repository of the World Bank, Wbdocs.
Draft routine correspondence materials, using proper grammar, punctuation and style.
Logistical support for various events, e.g. conferences, workshops, negotiations, etc,.
Carry out any other work as instructed by Supervisor


Coordinate schedules taking priorities into account, monitors changes, and communicates the information to appropriate staff, inside and outside the immediate work unit, including officials outside the Bank Group.
Prompt and polite flow of incoming and outgoing phone calls
Smooth transportation for staff, VIPs, Headquarters staff, as appropriate and within guidelines
Effective security with respect to visitors
Resolve issues on a timely basis, escalation matrix followed when required.
Good and effective relationship with NDO driver and messengers

Work relationships:

Reports to Senior Operations Officer
Interacts with all staff and external visitors, as needed.

Selection Criteria

High school diploma with 2 years of relevant experience or equivalent combination of education and experience. Bachelor’s degree is preferred.
Strong Communication skills in English & Hindi.
Should be proficient in MS Office – Word, Excel and Power-Point.
Excellent communication skills, inclusive of voice modulations
Inter-personal skills of high caliber.
Knowledge of relevant Bank procedures and operations
Ability to cope effectively with pressure and competing priorities
Ability to inter-relate effectively with staff at all levels
Initiative and resourcefulness in solving problems and responding to multiple work demands.
Knowledge of internal administrative systems and of the World Bank organization structure and personalities.

World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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