Reception Agent Job opening in NOVOTEL, (Pune, Maharashtra)

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We got a new job details in NOVOTEL & they are Hiring Candidates for Reception Agent

Job Details
Company Name :
NOVOTEL
Company Location :
Pune, Maharashtra
Job Position :
Reception Agent
Job Category : Jobs in Pune

Job Description :
Job Description

Designation: Guest Service Associate-Front Office
Department: Front Office

Reports To: Assistant Front Office Manager

Prime Function:

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of

the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy
Respects the instructions and safety guidelines for the equipment (s)he uses
Applies the hotel’s security regulations (in case of fire etc)
Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc) and meets Novotel’ ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with
Responsible for (as assigned)

Sales & Marketing team
Front Office Team
Housekeeping Team
Reservations Team
Trainees

Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

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