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We got a new job details in NTT Ltd & they are Hiring Candidates for Operations Specialist-2
Company Name : NTT Ltd
Company Location : Bengaluru, Karnataka
Job Position : Operations Specialist-2
Job Category : Jobs in Bengaluru
Job Description :
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team? Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current.
Under the guidance of a more senior operations specialist and working closely with the Services teams, this role assists with the operational enablement and readiness of new / enhanced services offerings and capabilities. The main responsibility of the role is to assist with ensuring that these new and/or enhanced services are delivered effectively and efficiently by fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.
Working at NTT
Internal: Support Services Management and Business Leadership
Value Chain Linkage
Service Level Management
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
Reviews information systems for compliance with legislation and specifies any required changes. Responsible for ensuring compliance with organisational policies and procedures and overall information management strategy.
Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.
Business Risk Management
Plans and manages the implementation of organisation-wide processes and procedures, tools and techniques for the identification, assessment, and management of risk inherent in the operation of business processes and of potential risks arising from planned change.
Implements stakeholder engagement/ communications plans, including, for example; handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information. Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
Portfolio, Programme and Project Support
Takes responsibility for the provision of support services to projects. Uses and recommends project control solutions for planning, scheduling and tracking projects. Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques. Supports programme or project control boards, project assurance teams and quality review meetings. Provides basic guidance on individual project proposals. May be involved in aspects of supporting a programme by providing a cross programme view on risk, change, quality, finance or configuration management.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
Contributes to the tactical strategy and executes a supporting operational strategy. They understand and interpret business climate and precedent will work with other Dimension Data Service Units to build best practice services for our clients. They assist with ensuing that IT Services are aligned to the client’s business requirements.
Service Delivery Process
Assists in defining, developing and documenting the Service Delivery operations processes and procedures as required by the various smaller projects they will be assigned to. This employee will identify and document the system and tool requirements for optimal operations of the relevant offerings or capabilities. They will identify the preconditions, which must be established for the implementation of the new or altered service, and ensures that a corresponding change request is compiled. They contribute to the identification of opportunities for optimal efficiency and ensure continual improvements into the Delivery process and procedure.
Transition Service Contracts
Working with the Transition Management teams this role is part of the transition of service contracts into the Dimension Data operation. In collaboration with the Services Delivery Operations Manager, they ensure that the right skills are deployed and adherence to all standards, processes, policies and work instructions as determined by global services organisation.
The role will ensure that the operational deliverables of the project enables cost effective, client centric delivery that meets the service level agreements as specified by the project. Key to achieving the aforementioned is an in depth understanding of the operations practices for the technology tower they specialise in and how technology use can support cost effective client centric delivery (e.g. specify what and how to implement automated remediation, develop detailed run books). Monitor the operational effectiveness of newly deployed offerings and capabilities and develop and implement the required improvement plans. They act as operational advisor and provide inputs to Sales and Service Architects when required for large service delivery opportunities.
They review, analyse and make recommendations on improvement opportunities in each service lifecycle phase. This role will act as the point of escalation for delivery teams for client satisfaction issues. This individual will be responsible for understanding the core issues affecting the client and will work with the relevant service teams to resolve. This role will also work with the relevant teams to monitor client satisfaction and contractual compliance for our clients. Provide recommendations based on client needs, current information and trends.
Assist in providing a framework for the alignment of business needs and IT provision requirements. They will contribute to the development of processes and approaches that enable a continuous improvement program and ensure that we deliver against the service solution. They propose and deliver service improvements where required and ensure that contractual and delivery documentation is maintained with accuracy and that details are kept up to date. These individuals provide input to the service related contract change control process. They identify needs, risks and issues and propose appropriate solutions and courses of action.
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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