Operations Client Service – Associate 2 Job opening in State Street, (Bengaluru, Karnataka)

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We got a new job details in State Street & they are Hiring Candidates for Operations Client Service – Associate 2

Job Details
Company Name :
State Street
Company Location :
Bengaluru, Karnataka
Job Position :
Operations Client Service – Associate 2
Job Category : Jobs in Bengaluru

Job Description :
Asset Owner Services: State Street (SA)

Who we are looking for: The role is within SSGS Asset owners Institutional investors services (IIS). The successful candidate will contribute to the team’s success by having responsibility for managing the clients, internal stake holders, JV partners . The role involves strong external & internal engagement and time management skills to ensure deadlines are met with 100% accuracy along with analytically strong background

Why this role is important to us:
The team you will be joining is will be responsible for the client services & Client delivery management roles for fund accounting and custody services we offer our clients. Should be ok doing Night shifts

What you will be responsible for:

• Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk • Ensure deadlines / deliverables are met in accordance with the SLA provisions • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales • Assist clients effectively with “New Account / Market Opening” requests and AD Hoc transitions or re-structuring • Complete accurate non-standard or ad hoc reporting to clients within deadlines • Ensure that all clients are billed promptly and assist in the follow up of any aged debt • Review operating procedures and ensure they are updated. • Ensure timely and accurate completion of team checklists as required • Maintain specialist knowledge and skills that are essential in performing the role effectively • Proactively share new ideas / process enhancements that could result in a benefit to the team ,Manage Relationships / Communication • Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given. • Regularly contribute to projects impacting the wider group • Build strong relationships with COE’s • Participate in shared service/client conference calls or meetings • Provide feedback on Shared Services/COEs and maintain issues logs • Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries. • Display a culture of individual ownership of tasks to embed a clear individual sense of account

What we value:
These skills will help you succeed in this role:

Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.

Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement

Additional Job Description

Additional Job Description


Business Process History

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