Operations Assistant Job opening in Pearson, (Noida, Uttar Pradesh)

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Job Details
Company Name :
Pearson
Company Location :
Noida, Uttar Pradesh
Job Position :
Operations Assistant
Job Category : Jobs in Faridabad

Job Description :
Learner at the heart
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
About the job
Reporting to the Senior Project Manager and working as part of the Custom Production international team based in the UK, this role will support delivery of individual customised projects (print, digital and combinations of both) across the UK and Ireland, Europe, MEAC and South Africa regions. This role will provide essential, central, support to the team throughout the year. You will assist with all aspects of pre- and post- delivery, including providing administrative support to the whole team, helping them to manage the production and delivery of all print and digital projects, ensuring that the team produces high quality resources to agreed delivery dates and to budget.
The ideal candidate will have some experience of the process of creating print and/or digital resources for customers, ideally within a publishing or educational establishment. You will possess a demonstrated ability to work independently, managing your own time and prioritising effectively, together with excellent project management skills and the ability to collaborate effectively with the UK team.
The job description reflects the current priorities of the company. It may need to be configured differently over time if these priorities change.
About you

In-house editorial and/or digital production experience
Experience in supporting teams with administrative duties
Preferably education publishing background and/or experience working in an editorial services or digital technology company
Excellent attention to detail
Experience of working to tight deadlines (e.g., managing or monitoring schedules)
Experience of managing and monitoring schedules in a fast-paced environment, managing multiple and competing priorities
Experience of database and systems maintenance
Able to develop and maintain effective working relationships with colleagues, as well as able to work independently
MS Office experience
Experience in assessing and clearing content for third party rights and permissions desirable

Key Accountabilities

Provide editorial and administrative support to the UK based custom production team on projects and tasks assigned; ensuring that tasks are completed to schedule
Monitor and manage team mailboxes to ensure that requests are allocated and action with SLA (usually 48 hours)
Check all projects prior to handover for required author rights and third-party permissions. Accurately track the status responses and clearly communicate any actions required to stakeholders
Create P&Ls for sales teams, liaising with Project Managers as appropriate to ensure they are accurate before releasing
Source files from archive areas to assist in the assessment of projects. Check files and highlight any issues
Responsibility for project handover processing. This includes adding titles to our in-house PDH system and to our other tracking documents, reviewing the P&L to ensure projects are meeting financial hurdles to proceed, preparing handover documents in Alfresco for Project Managers to progress the project. You will also highlight any queries to be resolved during production. Ensure handovers are processed as soon as they come in so that production can commence ASAP
On request. create packs in PDH and ensure enrichment of pack attributes is completed.
Manage Term Sheet/contract signature process
Track eBook codes generated to support eBook service fee billing
Adding accurate invoicing requests to the appropriate project tracking documents for Customer Service to action
Work on ad-hoc projects as they arise within the department
Follow agreed departmental workflow and procedures. Contribute to process and procedural updates, proactively suggesting new and improved ways of working
Communicate and liaise with appropriate internal departments, including Sales, Marketing, Rights & Permissions, Production, Inventory, Product Info, Digital, Content Management and Customer Service

Key competencies

Builds Relationships Creates and maintains relationships, internally and externally, to increase simplicity, efficiency, and shared success.
Continuously Improves Challenges the status quo where opportunities for improvement are identified. Suggests and develops ideas for improvements, demonstrating why and how suggestions result in improvements.
Digitally Focused Familiar with print and digital file formats
Excellent attention to detail Takes personal accountability for ensuring that high quality is maintained with a particular focus on attention to detail in carrying out assigned tasks, sometimes under pressure
Demonstrated decision making and problem solving Uses own initiative, quickly identify problems, and solve them pragmatically
Develop strong working relationships – developing and maintaining constructive and cooperative working relationships with others (both internally and externally). Be a team player.
Demonstrated knowledge of rights and permissions (e.g., an awareness of copyright issues) and global editorial standards, particularly in relation to producing print and digital content (to include accessibility and diversity). Training will be provided if appropriate.
Excellent organisational, time management, prioritisation, and planning skills . Expert in managing tight schedules. A demonstrated ability to work independently, managing own time, prioritising effectively, and making decisions confidently, quickly, and thoughtfully. Strong ability to multi-task and continually prioritise changing project tasks
Outstanding written and verbal communication skills ; must be a direct, articulate, and thoughtful communicator with the ability to provide timely and appropriate communication to both internal and external stakeholders
MS office including Excel, Word, Outlook, Teams and PowerPoint

Qualification and Experience
Post Graduation degree required.
Minimum 1 year job experience, preferably in higher education academic publishing (editorial, digital strategy, end to end project management).
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Job: PRODUCTION/OPERATIONS
Organization: Higher Education
Schedule: FULL_TIME
Req ID: 2900

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