LEARNING EXPERIENCE DESIGNER Job opening in TaskUS, (Indore, Madhya Pradesh)

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Job Details
Company Name :
TaskUS
Company Location :
Indore, Madhya Pradesh
Job Position :
LEARNING EXPERIENCE DESIGNER
Job Category : Jobs in Indore

Job Description :
It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!

POSITION/TITLE

LEARNING EXPERIENCE DESIGNER

SHIFT SCHEDULE

Flexible shifts, Night shifts

SITE LOCATION

GURUGRAM, MOHALI and INDORE

JOB LEVEL

SENIOR ASSOCIATE

POSITION SUMMARY

The LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.

SPECIFIC RESPONSIBILITIES

Learning Experience Design

Conduct robust learning needs analysis

Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
Determine required skills and competency levels for learners/ participants

Define and design the most effective strategy for the learning need

Identify training objectives and performance targets
Define evaluation strategy of the learning program

Courseware Development

Conceptualize the overall look and feel of digital learning lessons.

Produce development brief outlining the mood board and suggested interactions to be used in the lesson
Identify the best interaction or media to present the content.

Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.

Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.

Project Management

Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives.
Keep track and report results of learning initiatives up to 90 days after implementation.
Create, track, and maintain project plans
Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks

The success of the LX Designer will be measured through:

Performance of learning programs deployed (reaction, performance, etc)
On-time delivery of projects managed
Feedback from key stakeholders

OTHER RESPONSIBILITIES

Provide instructional design services to the following key functions:

Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
Operations Management, Quality and PST to address performance gaps in production
Organizational Development (OD) for continuing education and skills enhancement
Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)

Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:

Analyzing learning needs

Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data

Determining required skills and competency levels for learners/ participants

Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning

Identifying training objectives and performance targets

Determine target objectives for identified learning content and target audience

Defining instructional design strategy

Identify best method to deploy learning experience or instructions

Scoping/outlining training content

List details of proposed training content , indicating duration and method

Building training curriculum/lesson plan

Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed

Writing storyboards/scripts

Collaborate with SMEs in finalizing learning content that is critical for learners/ participants
Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool
Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information

Designing facilitator and participant guides

Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom
Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom

Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions

Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course
Provide feedback to identified participants after the sessions, as appropriate

Creating knowledge and skills assessments

Design and write appropriate means to measure and evaluate learning and knowledge of participants

Evaluating learning effectiveness

Gather relevant data comparison of performance and training effectiveness
Collaborate with key departments to gather and collate relevant data for evaluating learning
Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation
Collaborate with project team members and relevant departments to identify points to improve
Suggest ways to improve and/or sustain performance based on results of evaluation

Discover and implement techniques to drive online learning adoption and content usage.
Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.
Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

EDUCATION

Bachelor’s degree in Instructional Design or closely related course, or equivalent experience.

Master’s degree in Instructional Design, Distance Education or Educational Technology is a plus.

WORK EXPERIENCE

3 to 5 years experience in designing learner-centered training programs and developing related training materials
3 to 5 years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments
Experience as an L&D program manager a plus

TECHNICAL SKILLS

Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
Demonstrated ability to interact with peers, management and other departments in a professional manner
Strong organizational and interpersonal management skills
Ability to manage time effectively and efficiently
Self-motivated and directed with keen attention to detail

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

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