EAP Intake Counselor – Midnight-8AM Shift job vacancy in CCA, Inc. – Jobs in New York

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We got a new job details in CCA, Inc. & they are Hiring Candidates for EAP Intake Counselor – Midnight-8AM Shift

Job Details
Company Name :
CCA, Inc.
Company Location :
Manhattan, NY 10016
Job Position :
EAP Intake Counselor – Midnight-8AM Shift
Job Category :
Jobs in New York

Job Description :
EAP Intake Counselor
**Please Note: This is a Midnight-8AM Shift**
Job Description
EAP Intake Counselor will be a Call Center Dept Team Member. The work location may be at either CCA’s midtown Manhattan office or work remotely. Their main function is to conduct assessment, provide information, data collecting and provide in the moment support to individual clients and their families, who are eligible for the service based on a contract with their employer. The position is part of the Clinical Department at CCA, reporting to the Clinical Management Team.

Completes intake assessments over the phone and via web-based self-service. Also, potentially through via live chat, and via email communications with members, including appropriate follow-up communications to complete a comprehensive assessment
The counselor requires competency in risk, substance abuse, and psychosocial assessment, and motivational interviewing
Intake Counselor will review all high-risk cases, complaints/service delivery issues and case escalations with supervisory staff in a timely manner
Intake Counselor will make any and all appropriate referrals to covered EAP counseling, work-life services and manager consults, as well as non-EAP company sponsored benefits
Intake Counselor will thoroughly document all interactions with members in our online documentation system in a timely manner

Qualifications and Skills

Minimum Master’s level degree
Active mental health license required
1+ year of professional mental health and/or substance abuse experience
Customer service focused
Spanish speaking preferred
Effective communication on the phone, in person, and in writing
Remote capabilities and technology core competencies


Full suite of medical, dental, 401K, and ancillary benefits
Paid time off

Job Type: Part-time and Full-time with flexible hours
CCA, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Inclusive of minority and disadvantaged groups
LGBTQ+ friendly workplace
Paid time off

Work Remotely


Job Types: Full-time, Part-time
Pay: $55,000.00 – $62,000.00 per year

Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance


8 hour shift

Work Location: Remote

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