Customer Support Job opening in Twin Engineers, (Bhosari, Pune, Maharashtra)

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We got a new job details in Twin Engineers & they are Hiring Candidates for Customer Support

Job Details
Company Name :
Twin Engineers
Company Location :
Bhosari, Pune, Maharashtra
Job Position :
Customer Support
Job Category : Jobs in Pune

Job Description :
Department : SPARES & SERVICE

Education : Any + English proficiency
Experience : 2 to 3 years
Travel : 5% weekly

Location : HO @ Bhosari, Pune
Reporting To : Senior Manager – Sales
Direct Reports : Nil
This Role is Responsible

Basic Product knowledge to ensure good customer connect and troubleshooting

Customer Management :

24 X 7 phone availability considering emergencies
Preparing & Updating All Customer information with required contact details & analysis (region-wise, product-wise)
Obtain & recording periodic customer feedback/s
Preparing season’s greetings to be sent by HOD
Service Module managing in ERP

Order Management | Customer Creation in ERP

Ensuring accurate and in time sending of quotation’s
Managing and ensuring effective follow-up until to payment receipt
Ensure material availability with concerned (IF NEED BE)

Analyzed Reporting

Weekly | Monthly as needed | Product-wise | Customer-wise | Region-wise | Sales nos | Dispatch nos | Avg. delivery time | No. of delayed deliveries | Reason for delayed deliveries
The Preferred candidate

Proficient in English communication
Proficient in using MSOffice to maintain various database

will be added advantage

If has knowledge of Customer Support
If has work experience with manufacturing / Automation company
Candidates from PCMC area preferred (NO Transport facility)
Should be proficient in

Automation & Digitization savvy
Quick Learner | Continual improvement
Creative & innovative thinking approach
Analytics approach | MS Office proficient

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