Customer Support Job opening in Twin Engineers, (Bhosari, Pune, Maharashtra)
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We got a new job details in Twin Engineers & they are Hiring Candidates for Customer Support
Job Details
Company Name : Twin Engineers
Company Location : Bhosari, Pune, Maharashtra
Job Position : Customer Support
Job Category : Jobs in Pune
Job Description :
Department : SPARES & SERVICE
Education : Any + English proficiency
Experience : 2 to 3 years
Travel : 5% weekly
Location : HO @ Bhosari, Pune
Reporting To : Senior Manager – Sales
Direct Reports : Nil
This Role is Responsible
Basic Product knowledge to ensure good customer connect and troubleshooting
Customer Management :
24 X 7 phone availability considering emergencies
Preparing & Updating All Customer information with required contact details & analysis (region-wise, product-wise)
Obtain & recording periodic customer feedback/s
Preparing season’s greetings to be sent by HOD
Service Module managing in ERP
Order Management | Customer Creation in ERP
Ensuring accurate and in time sending of quotation’s
Managing and ensuring effective follow-up until to payment receipt
Ensure material availability with concerned (IF NEED BE)
Analyzed Reporting
Weekly | Monthly as needed | Product-wise | Customer-wise | Region-wise | Sales nos | Dispatch nos | Avg. delivery time | No. of delayed deliveries | Reason for delayed deliveries
The Preferred candidate
Proficient in English communication
Proficient in using MSOffice to maintain various database
will be added advantage
If has knowledge of Customer Support
If has work experience with manufacturing / Automation company
Candidates from PCMC area preferred (NO Transport facility)
Should be proficient in
Automation & Digitization savvy
Quick Learner | Continual improvement
Creative & innovative thinking approach
Analytics approach | MS Office proficient
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