Customer Support Executive – Social Media Job opening in PayU, (Mumbai, Maharashtra)

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We got a new job details in PayU & they are Hiring Candidates for Customer Support Executive – Social Media

Job Details
Company Name :
Company Location :
Mumbai, Maharashtra
Job Position :
Customer Support Executive – Social Media
Job Category : Jobs in Mumbai

Job Description :
Mumbai, India

Credit – Operations

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Roles and Responsibilities

Role: Social Media- Customer Support Executive (Full Time – Permanent)

Education : Any Graduate

Key Skills : Customer Service, written communication, social media, soft skills, customer engagement.

Key Responsibilities:

Provide support to relevant posts on the Customer Forums, Facebook, Twitter, and Playstore. The Social Media Agent will act as the Primary Contact for the customer.
Respond to and Resolve easily complex product-related or technical issues. (Takes ownership of customers’ problems and issues) Awareness of Nuances in Different Social Platforms
Ability to communicate with the customers through Direct messages, Tweets or on call if required.
Agent must have strong soft skills
Able to take initiative. Proactive. Positive attitude.

– Identifies and resolves customer issues using easily understood written communication. – Ability to handle unhappy customers as well as the ability to handle bad reviews/tweets, CEO escalations, Linkedin escalations when communicating it to them.

Ability to recognize when an issue is emerging and when to escalate.

– Self-learner – keeping skills and knowledge up to date (Social Media trends), Internet-savvy and should have Passion for Social Media, and helping others through knowledge sharing

Skills Required:

Candidates must express interest in joining the Social Media Support Team, Experience in social media channels /supporting customers.
Experience in Call, Chat, Email customer engagement at Contact Centre preferred.
Good knowledge about consumer credit products, loans, KYC, Cards, Scan&Pay, and UPI.
Typing skills (minimum of 40 words per minute).

Qualifications & Experience:

Any Graduate.
Good command of English (Spoken/Written).

– Atleast 2 -3 years of experience in Voice & Non-Voice process, preferably in Fintech Industry.

About us:

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

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