CUSTOMER SUPPORT ASSOCIATE Job opening in Arista Systems, (Nagpur, Maharashtra)

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We got a new job details in Arista Systems & they are Hiring Candidates for CUSTOMER SUPPORT ASSOCIATE

Job Details
Company Name :
Arista Systems
Company Location :
Nagpur, Maharashtra
Job Position :
CUSTOMER SUPPORT ASSOCIATE
Job Category : Jobs in Nagpur

Job Description :
Experience: 0 to 1 Year

Shift Timings: 06:00 PM to 03:00 AM IST (Mon- Fri)

Job Location: Nagpur

Qualification: Any Graduate

Salary: Best in industry

Role & Responsibilities:

Deliver timely, accurate and professional service to all the customers
Maintain established standards for customer service, and resolving complex issues
Providing help and advice to customers using your organization’s products or services
Communicating courteously with customers by email or Chat.
Handling customer complaints or any major incidents, Investigating and solving customer’s problems.
Responsible for handling back-office processes
Handling the backend of the business which includes Order processing, Order cancellations, creating cases, managing different website portals etc.
And other duties as defined.

Experience & Qualification:

Excellent communication skills in English.
Working experience in BPO/KPO/ Call center would be preferred
Work successfully in a team environment as well as independently
Ability to empathize with and prioritize customer needs
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented, organized and self-disciplined

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