Customer Support Associate (Command Center) Job opening in Iron Systems, (Noida, Uttar Pradesh)

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We got a new job details in Iron Systems & they are Hiring Candidates for Customer Support Associate (Command Center)

Job Details
Company Name :
Iron Systems
Company Location :
Noida, Uttar Pradesh
Job Position :
Customer Support Associate (Command Center)
Job Category : Jobs in NCR

Job Description :
Company Overview:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Experience Range : 0-1 Years
Work Hours Flexible. The position requires you to work in Morning/Evening/Night Shift

Job Responsibilities:
Manage company’s customer services to support various customer services programs which includes 24×7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries
Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
Coordinate with resources/third party vendor to meet the SLAs.
Handle complete Day to Day Operations of the Command Centre.
Ability to complete the assignment on schedule.
Ensure all orders are completed and systems updated accordingly.
Ensure all outbound paperwork is accurate and recorded correctly.
Maintain metrics, customer service logs.
Other duties and special projects as assigned.
Required Skill Sets
Strong Verbal and Written Communication
Analytical and Problem Solving mindset
Candidate Should be willing to work in a fast – paced 24×7 Environment. Shifts can be Day/Night depending on the Business requirements.

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