Customer Success Job opening in Great Learning, (Bengaluru, Karnataka)

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We got a new job details in Great Learning & they are Hiring Candidates for Customer Success

Job Details
Company Name :
Great Learning
Company Location :
Bengaluru, Karnataka
Job Position :
Customer Success
Job Category : Jobs in Bengaluru

Job Description :
Gurgaon/Bangalore
Key Responsibilities
The specific job responsibility includes

Alumni Engagement :

Map alumni network and create customized communication templates by category
To Curate the list of alumni who are willing and able to contribute to our programs as faculty, mentors, evaluators, guest speakers, advisors, and create a reference sheet for community managers.
Student Showcase :

Create Great Learning community success reports – a bi-annual report showcasing career success and advancement of our student & alumni body
Create student handbook showcasing our active students and their achievements
If required – Coordinate with marketing team to highlight student and alumni success stories in blog, social media and news outlets
Career services :

Implement initiatives to support alumni in their career goals and enhance their professional stature
Develop relationships with alumni, and encourage them to post their requirements with us.
To coordinate and schedule the interview processes for the shortlisted candidates, and to be a point of contact for any queries.
To screen the applications and share the relevant profiles with the recruiters and follow up to close the loop within the timeline.
Additionally you will also be responsible for other projects aligning with our strategic objectives – all within the purview of maintaining an engaged student and alumni body.
Qualification:
Minimum 1 to 3 years of experience in any customer facing role
MBA with specialization in HR preferred (but not mandatory if you have relevant experience)
Good to have experience in technical recruitment.

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