Customer Service Executive – Telecom Network Operations and Maintenance Job opening in Tata Communications, (Chennai, Tamil Nadu)

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We got a new job details in Tata Communications & they are Hiring Candidates for Customer Service Executive – Telecom Network Operations and Maintenance

Job Details
Company Name : Tata Communications
Company Location : Chennai, Tamil Nadu
Job Position : Customer Service Executive – Telecom Network Operations and Maintenance
Job Category : Jobs in Chennai

Job Description :
Minimum qualification & experience

2-5 years of experience in Telecom domain .
Professional/Technical Experience, Strong background and working experience in Telecom/MapInfo/Spatial net/GIS Tools/AutoCAD

Diploma / bachelor’s in engineering – Electronics or Electronics & Communications (Preferred)

Good Hands on Experience on MapInfo Tool/AutoCad

Advanced working knowledge on MS-Office applications & Technical systems

Other knowledge/skills

Good Hands on Experience on MapInfo Tool/AutoCad

Advanced working knowledge on MS-Office applications & Technical systems

Planning Designing of Telecom Passive network for FTTx / HFC technology

Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).

Key Responsibilities

Responsible to delivery 100% quality products to customers at all time

Responsible for designing and planning of FTTx/HFC network as per customer guideline

Report on rejections and quality

Communicate with stake holders on the rejections and corrective actions

Responsible to create case studies for Tech Choice shift.

Ensure end to end tracking for sites with clarifications required from end customer.

Minimize product rework or rejection and maintain zero rejection where possible

Good analytical / problem solving skills

Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools

Communicate with teams for any additional data / clarification required

Constantly monitor and report on progress of the project to all stakeholders

Creating and maintaining the structures necessary for GIS data storage;
Technical Competencies

Design optical fibre cable to commercial and residential premises, multi-dwelling units.

Expert in FTTN, FTTB, FTTC, HFC technology

Good knowledge of BOQ and BOM for FTTx / HFC Designs

Information on SOR and Construction Packs

Good in Mapinfo to write queries and preparing BOQ
Knowledge / Skills Communication Skills

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