Customer Service Executive Job opening in Examity, (Hyderabad, Telangana)

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We got a new job details in Examity & they are Hiring Candidates for Customer Service Executive

Job Details
Company Name :
Examity
Company Location :
Hyderabad, Telangana
Job Position :
Customer Service Executive
Job Category : Jobs in Hyderabad

Job Description :
Examity is a world leader in online proctoring. Founded in 2013, we work with colleges, universities, employers, and assessment providers to protect online test integrity. Since 2013, the market for online proctoring has only increased – today, we maintain five global locations, support hundreds of clients, and proctor millions of exams a year.

Being one of the fastest-growing EdTech companies in the United States starts with having the best team. Our employees are the heartbeat and backbone of everything we do. Together, we’re able to build a better testing experience that meets candidates where they are. If you share our passion for providing the most innovative, versatile, and secure online proctoring in the industry, then we would love to talk to you.

The challenge:
At Examity, we provide proctoring services to the recognized universities in the USA. Proctoring means online invigilation. Students take exams online using webcams. Proctors explain the rules to the student and monitor them through the Exam.

What you’ll do:

Proctor examinations as and when scheduled either thru automated roster OR manual schedules
Supervise the investigation of any alleged breach of Disciplinary Regulations for students. This will
involve interviewing students and keeping a written record of such meetings.
Help Students complete the prerequisites of the exam
Validate and Verify the identity of Student before taking the examination
Supervise the examination for the entire period and document the same in the database.
Make sufficient notes or comments in the options/features provided in the software for the next level
approver (auditor) to make a final call on the examination taken by the Student.

MIS:

To participate in weekly review meetings reviewing the proctoring performance and carefully note the
improvements noted during the meeting and implement them accordingly
To provide daily and detailed proctoring report to the Head Proctor OR Process Head
Training:
To be able to fully understand the software and ensure proper training is provided to the team of Assistant

Proctors:

o keep up with the new enhancements OR developments of the software systemand provide refresher
training to the Assistant Proctors
Technical Support:
Report any technical issues during the exam to the technical support team with full details

Customer Support:

Provide efficient customer service to the students, clients by using the business provided customer support
tools. The services include chat and email support. The responses should be under the business agreed
SLAs

Transportation:

Examity provides home pick and home drop cab facility for its employees residing within 15 Kms Radius from Kondapur or Nacharam.
Charge of Rs.800/- will be deducted if used office transportation.

Employees who would like to commute self a transportation allowance of Rs.6000/- will be provided based on terms and conditions.

Perks:
Examity offers a competitive salary and a comprehensive benefits package including health. Our office environment is open, collaborative, fast-paced and high energy.

You can’t spell Examity without “team.” Which is why we built our business around the most collaborative and passionate people in the industry. We’re always looking to grow our family, so if you’re interested in joining us, please don’t hesitate to reach out. We would love to hear from you! Examity is proud to be an equal opportunity employer. We thrive because of the diversity of our employees. At Examity, people of different backgrounds, experiences, abilities, and perspectives are always welcome. We foster an environment of mutual respect and do not tolerate any discrimination. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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