Customer Care Associate Job opening in CeX, (Lower Parel, Mumbai, Maharashtra)

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We got a new job details in CeX & they are Hiring Candidates for Customer Care Associate

Job Details
Company Name :
CeX
Company Location :
Lower Parel, Mumbai, Maharashtra
Job Position :
Customer Care Associate
Job Category : Jobs in Mumbai

Job Description :
Location: Lower Parel, Mumbai
Experience: 0 – 3 years
CTC: 3 – 4 lac pa

Job Responsibilities:

Provide accurate and timely responses to our customers via email and/or Social Media platforms
Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company’s policies
Communicate with internal & external departments to resolve customer queries
Escalate potential issues to line managers & stakeholders
Maintain knowledge of team processes and procedures

Required Skills:

High standard of English writing
Strong analytical skills
Customer centric approach
Problem analysis and solving
Ability to show initiative and be proactive
Strong planning and organisational skills

Preferred Skills:

Product knowledge would been beneficial but not essential
Experience in social media platform is preferred

***Freshers are also welcome***
Apply: Interested candidates kindly email your updated resume to [email protected] . For additional information call us at +91-XXXXXXXXXX/ 9967204923/ 7738294586.

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