Contact Center Associate I Job opening in RealPage, (Hyderabad, Telangana)

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We got a new job details in RealPage & they are Hiring Candidates for Contact Center Associate I

Job Details
Company Name :
Company Location :
Hyderabad, Telangana
Job Position :
Contact Center Associate I
Job Category : Jobs in Hyderabad

Job Description :
WHO WE ARE: RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration. ABOUT THE TEAM:

Contact Center Associates assist prospects in finding a new apartment home by marketing the property of interest, providing detailed information about the property’s homes, answering questions about the home, community, and local area, providing pricing and availability, and ultimately seeking to schedule a visit to the community.

To lead our clients to increased leasing rates, the Contact Center Associate must be a dynamic, customer focused, marketing professional who consistently exhibits strong sales closing skills, creative thinking and energetic communications coupled with a passion for helping people find a new apartment home.
Demonstrate the ability to connect with callers with a friendly enthusiastic attitude
Successfully and accurately answer prospect questions and provide appropriate additional information regarding apartment communities, amenities, and specific apartment homes
Demonstrate use of selling/marketing skills to create value for callers based on community features
Qualify each prospect; successfully schedule an appointment to visit the community
Legibly document accurate information discussed during the call in PAMM for use by the onsite team
When necessary, escalate issues in accordance to Contact Center guidelines
Consistently maintain or exceed departmental KPI standards and quality
Achieve or exceed defined productivity goals
Honor all company policies and procedures
Follow weekly schedules and schedule changes
English language fluency proficiency. If you are interviewing for a bilingual position, which receives a bilingual pay differential, you must also demonstrate fluency to a proficient basis
Ability to adhere to a set schedule that may include weekends and holidays
Type at least 35 words per minute; accurately capture detailed information from the caller
Minimum of one-year customer service experience preferred
Previous contact center experience preferred

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