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We got a new job details in APIPL – Karnataka & they are Hiring Candidates for Capacity Planning PM
Company Name : APIPL – Karnataka
Company Location : Noida, Uttar Pradesh
Job Position : Capacity Planning PM
Job Category : Jobs in NCR
Job Description :
3+ years experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
3+ years experience working cross functionally with tech and non-tech teams
This role is ideal for a candidate who is an exceptional analyst, who can diagnose and solve complex business problems by analyzing data and providing recommendations, and who can work closely with multiple stakeholders. The role is critical and requires strict adherence to RBI guidelines applicable for all PPI (Pre-Paid Instrument) license holders. The ideal candidate will possess both an analytical background, and a demonstrated ability to think broadly and strategically about customer experience improvement initiatives. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Key job responsibilities
Forecast demand and plan capacity for Amazon Pay Video KYC (Know-Your-Customer) Operations program.
Cost and service optimization for Amazon Pay V-KYC Operations program.
Manage short term staffing (4-6 weeks), long term staffing (3-6 months) and schedule for a headcount.
Build short/long term operational plans for different PAN India sites to optimize variable costs associated with staffing.
Lead critical projects to improve planning and forecasting efficiency for V-KYC Ops.
Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our capacity planning and operational needs.
Promote process improvement and standardization of processes and align the same with WW processes and practices.
Master’s degree in Operations, Business, Analytics or a related field.
MBA from tier 1 B-school
Good understanding of excel, SQL and VBA
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