BPS Process Associate (Blended Process- Customer service 1’B Role) Job opening in Sopra Steria, (Noida, Uttar Pradesh)

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We got a new job details in Sopra Steria & they are Hiring Candidates for BPS Process Associate (Blended Process- Customer service 1’B Role)

Job Details
Company Name :
Sopra Steria
Company Location :
Noida, Uttar Pradesh
Job Position :
BPS Process Associate (Blended Process- Customer service 1’B Role)
Job Category : Jobs in NCR

Job Description :
JOB DESCRIPTION

Required Qualification:- Any Graduate Fresher with excellent communication skills (Both written & spoken) or someone with an experience of 6 months to 2 years into voice/chat or blended role is eligible for this position.

Note:- Immediate Joiners required

Role- 1’B Process Associate (for Customer Service / Street Works area)

Key Skills and requirements:
BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Adept in MS Office (XL/Word)
Should have good Typing skills with accuracy as detailed below:
Utilities requirement threshold
Speed (WPM)
Accuracy (%)

Minimum
20
90%

Should not have limitations in regards to identifying colors ( no color blindness)

Role:
The purpose of this role is to provide an excellent customer service by answering incoming queries from customers. This role will report into the Customer Service Team leader and will require shift flexibility & quality delivery.

Key Responsibilities
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

For any further query connect with Priyanka Bisht ([email protected])

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