Associate Job opening in Deutsche Bank, (Pune, Maharashtra)

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We got a new job details in Deutsche Bank & they are Hiring Candidates for Associate

Job Details
Company Name :
Deutsche Bank
Company Location :
Pune, Maharashtra
Job Position :
Job Category : Jobs in Pune

Job Description :
Job Title: Client Service Officer
Location: Pune (India)
Role Description:
Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
Proactive client-specific transmission of information to the client
Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
Prompt and competent clarification of client complaints
Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
Processing of rights claims in terms of transactions over the ex-date (RCL)
Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
Documentation of client communication (Phone call, CSS)
Supervision and prompt clarification of short positions on the part of the client
Prompt controlling and release of invoices in (Billing application)
Identification of the need for client visits, their initiation and where necessary, participation
Your skills and experience
Knowledge of markets and settlement practices across European markets
Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
Oral and written fluency in English/German and possibly other languages
Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
Preparedness to take on back-up functions
Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
Realistic priority-setting under consideration of the total scope of tasks set
Efficient, structured, independent and autonomous working
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
About us and our teams
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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