APM – Campaign Operations Job opening in Eclerx, (Mumbai, Maharashtra)

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We got a new job details in Eclerx & they are Hiring Candidates for APM – Campaign Operations

Job Details
Company Name :
Eclerx
Company Location :
Mumbai, Maharashtra
Job Position :
APM – Campaign Operations
Job Category : Jobs in Mumbai

Job Description :
Be the POC for campaigns, assign campaign build tasks, followup with the team and share creatives back to client for approval
Flag risks of missing SLAs due to client delays, capacity or knowledge related issues
Ensure that client KPIs are met
Cascade any process or client level changes to the Team Leads
Perform Root Cause Analysis for misses on SLAs and recommend corrective actions
Work with clients to improve quality of inputs through maintenance of standard input templates and checklists
Ensure that escalations are reviewed and next actions aligned with all stakeholders.
Ensure accurate reporting metrics for clients, prepare weekly/monthly decks and share with clients or managers as needed
Monitor and track deviations to standard processes and proactively flag risks
Ensure regular connect with team leads and skips with team members to get the pulse
Join project team calls to ensure our dashboards are properly represented, scope understood
Ensure data collection mechanisms are established and used for further analysis
Provide consultation (i.e. suggestion of modification, technical constraints etc) on technical development based on operation knowledge
Ensure correct use of ticketing tool by the clients and internal teams
Support in hiring new resources
Drive improvements to current processes through idea generation and learning from past experience/best practices
Develop and implement plans to motivate and reward performers
Engage in performance management review and feedback for team members

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